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Answers

Questions, answered plainly

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Is this a makeup school? Do I get a certificate?
No. Mirror Hour Class is self-improvement instruction for doing your own makeup. We are not a school or academy, we don't offer certification, and our classes are not career training.
Will an instructor apply makeup on me?
Never. All lessons are virtual and instructional. You apply the makeup on yourself; your coach watches and guides over video. We don't offer in-person makeup services.
Do I need to buy a kit?
No. Classes are built around what you already own. If we mention a product, it's an example, not a requirement, and any affiliate link is clearly labeled.
What if I have sensitive skin or a skin condition?
We don't diagnose or recommend products for skin conditions. Patch-test new products and ask a dermatologist or your doctor about anything that concerns you.
Are 1:1 lessons recorded?
Only if you say yes in writing before the session. Without consent there is no recording, and we never use your face in marketing without a signed release.
Can I reschedule a 1:1 lesson?
Yes — free up to 24 hours before your start time. See Refunds & Cancellations for late changes and no-shows.
How do I cancel Mirror Club?
From Account → Membership → Cancel, or by emailing us. Cancellation stops the next renewal; you keep access until the end of the paid month.
Are the videos captioned?
Yes. Every class has human-edited captions and an on-page transcript. Tell us if anything isn't accessible to you — see Accessibility.
Is there an age limit?
Classes are for adults 18+. Teens 16–17 may take a 1:1 lesson only when a parent or guardian books it and is present.
Will this change my skin or make me look younger?
No class can promise that, and we won't. Makeup is technique and preference; results vary from person to person.

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