Refunds & Cancellations

We want these rules to be easy to read before you pay. If anything is unclear, email hello@mirrorhourclass.com before you buy.

Video classes

• Request a full refund within 14 days of purchase if you've watched less than 30% of the class.
• After 14 days, or once 30% or more has been watched, purchases are final — except where the law requires otherwise or the class didn't work as described.
• Refunds return to the original payment method, usually within 5–10 business days.

Mirror Club membership

• Renews automatically each month until you cancel.
• Cancel anytime online (Account → Membership → Cancel) or by email. Cancellation stops the next charge.
• You keep access until the end of the paid period; we don't refund partial months, except where required by law.
• If you were charged after you tried to cancel, tell us and we'll refund that charge.

1:1 lessons & Makeup Bag Edit

• Reschedule or cancel free up to 24 hours before your start time (full refund if cancelling).
• Less than 24 hours / no-show: one courtesy reschedule per client. After that, the session is counted as used.
• If we need to cancel, you choose a new time or a full refund.
• If a technical problem on our side cuts a session short, we'll reschedule the remaining time.

Deposits

We don't take separate deposits. You pay for a 1:1 when you confirm the time, and the rules above apply.

How to request a refund

Email hello@mirrorhourclass.com with your order email and the class or session. We reply within 2 business days.